She couldn't bear thinking of entrusting the last days of her father's life to people who didn't seem to care. So she made it a point to get the name of every person she could who might work with her father and she sent each of them a personally addressed envelope with a carnation attached. It contained pictures of her dad getting married, posing with his five children, and standing in front of his shoe repair shop -- and this note:

"This is my dad, Joe Fleming, the father of five children who love him very much and already miss him. He's a very good man who fought for his country and worked hard for his family. I know you have many patients, but I have only one father and I only ask you to treat him as you would want others to treat your father. Thank you."

During every visit she made a point to smile at and talk to everyone she could, and say, "This is my dad, Joe Fleming." Within a week, Lori could tell by the way they looked at her father that he was no longer in the hands of strangers.

But she was surprised when a woman who she had not met came up to her and said, "Are you Joe Fleming's daughter?" When Lori said yes, the woman said, "I'm Jan, the administrator of the home. I just want to thank you for treating everyone so kindly and personally. We've never had someone who took the time to treat the staff as people. Thanks, you've transformed the atmosphere here. By the way, how's your dad doing?"